Effective Date: 1 January 2025
At GIGSS Digital Solutions Private Limited (“we,” “us,” or “our”), we strive to provide the best digital solutions to meet your needs. This Cancellation and Refund Policy outlines the terms for cancellations and refunds for our services.
1. Cancellation Policy
a. Service Cancellation by Clients
- If you wish to cancel any service, you must notify us in writing via email at info@gigsdigitalsolutions.com.
- Cancellations must be requested within 7 Days of the service start date.
- For ongoing services, such as monthly subscriptions, cancellations will take effect at the end of the current billing cycle.
b. Cancellation by Us
We reserve the right to cancel services under the following circumstances:
- Non-payment of fees
- Violation of our Terms and Conditions
- Unforeseen circumstances preventing service delivery
In such cases, we will notify you promptly, and a partial refund may be issued based on the progress of the service.
2. Refund Policy
a. Eligibility for Refunds
Refunds are applicable under the following conditions:
- Services were not delivered as per the agreed scope.
- Cancellation requests were made within the eligible timeframe.
- Errors or deficiencies in our service delivery caused by us.
b. Non-Refundable Services
The following are non-refundable:
- Completed or delivered services
- Custom solutions once development or design work has commenced
- Third-party costs incurred on your behalf (e.g., ad spend, hosting fees)
c. Partial Refunds
For services partially completed at the time of cancellation, we may issue a partial refund based on the work completed.
3. Refund Process
- To request a refund, email us at info@gigsdigitalsolutions.com with your order details and reason for the request.
- Refunds will be processed within 15 Business Day after approval.
- Refunds will be issued via the original payment method unless otherwise agreed upon.
4. Changes to this Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated effective date.
5. Contact Us
For questions or assistance regarding cancellations or refunds, please contact us:
Business Name: GIGSS Digital Solutions Private Limited
Email: info@gigsdigitalsolutions.com